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master_paste_original_official_logoPRIVACY POLICY

1.Your Privacy and safety is paramount to us and that is why Encausticworld.com will ensure the confidentiality and security of all the personal information collected pertaining to its Members such as, but not limited to, names, addresses, telephone numbers, birthdates, etc. as well as transactional information. Personal information and data will be used for the following: to update the Member’s account, communicate with the Member, better understand the Member’s purchasing habits/needs, offer tailored products & services, organize promotional events/activities and contact winning members when contests/sweepstakes are held. By providing the requested information, the Member implicitly grants permission to Encausticworld.com to use data and information provided as described above.

2.Encausticworld.com will not give, share or sell its list of Members with other corporate entities. As a law-abiding entity, Encausticworld.com will comply with authorities legally authorized to request its records including but not limited to law enforcement and fiscal authorities.

3.Encausticworld.com hereby undertakes to comply with the provisions of Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (hereinafter the “Act”), as well as of any other applicable federal or provincial legislation.

SHIPPING

Encausticworld.com We ship within 48 hours worldwide.
North America – In order to get free delivery , your order must total $ 300 or more with a promotional coupon.
Other countries – free delivery only in case with a special coupon issued by Encausticworld.
CANADA: FedEx Ground
USA: FedEx Ground – USA Fast and cost-effective – USA Economical ground service /. Tracking number
INTERNATIONAL: FedEx International Economy – International Fast and cost-effective – International Fast and cost-effective / Tracking number

All orders across the world are delivered by FedEx International Economy
For more information visit www.fedex.ca or call  1.800.GoFedEx 1.800.463 3339

Delivery periods depend on the delivery destination. Delivery of your order is subject to the carrier’s rules. If you are absent at the time of delivery, you will be responsible for picking up your order in accordance with the carrier’s rules. The carrier will attempt to deliver your order twice. Your order will then be returned to the Encausticworld.com order distribution centre.Your package will be shipped to the address specified at the time of your order. Delivery fees are not calculated by item, but by order (several items may make up a single order). Your order will be delivered as quickly as possible, once it has been accepted.Check to see whether you received an e-mail notice with your tracking number. You can use this number to track your delivery on the carrier’s website.

RETURNS

Encausticworld will cover delivery fees in the following cases:

- you did not receive the items that you ordered.
- You received a defective item and you want to exchange it.( spatulas, damaged cans of MPO™ )
- The item was damaged during transport. It is important that you check the item upon delivery.(Do not accept any box that was damaged during transport)
- The item does not correspond to the description or illustration that appears on the Masterpasteoriginal.com website and you want to return it.

NOTE: We cannot accept returned products if the seal has been broken on the can of MPO™.We accept damaged cans of MPO™ only caused by carrier. If damaged, contact local carrier and Encausticworld (by email with photos provided of damaged item).

REFUNDS

Once items returned to Encausticworld.com are received, amounts debited from your credit card or PayPal™ for these items will be credited.( see return policy)

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